If you receive your cookware and it does not meet your expectations, please immediately reach out to us (firstname.lastname@example.org) and let us know you would like to return it to us. Returns are accepted for "never-used" merchandise only, and within 15 calendar days of purchase. If it has not been used, we will provide a Return Merchandise Authorization (RMA) number that you will put on the label. Ship it back to us and make sure it is well protected and insured properly. It must also be in original packaging (original bags that cover each piece and unopened hardware bags). When we receive it and verify it has not been used in any way and/or heated, and that everything is in resalable condition, we will promptly issue a full refund less any applicable credit card or bank fees/charges. You can expect to receive an email notifying you of receipt of your return and information on the credit. If you have any further questions, please call us at 480-888-6321. We reserve the right to charge a re-stocking fee if applicable. For exchanges and returns, customer incurs all shipping costs.
The return address is:
Titanium Cookware Collection
RMA: (insert your issued number here)
8776 E. Shea Blvd. Suite 106-500
Scottsdale, AZ 85260
It is helpful if you also put your name/phone and email inside the package.
If merchandise is previously used, instead of a return, it falls under the Warranty Program. See our comprehensive Warranty here.
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